Shipping Policy

We offer free shipping for orders of 2 or more items. Once the order is placed a fee will be charged. The shipping promotion is only applicable to worldwide shipping addresses (excluding remote areas).

  • Standard Delivery Times incl. Production

    • USA: 2-3 weeks*
    • UK: 2-3 weeks*
    • Europe: 3 weeks*
    • Canada: 3 weeks*
    • Middle East: 3-4 weeks*
    • Central Asia: 3 weeks*
    • Australia & NZ: 2-3 weeks* (Australian Post Announcement)
    • South America: 4-5 weeks*

    *The estimated delivery times are 'estimates' based on recent deliveries and should not be considered a guaranteed delivery timeframe. We strive to ensure the shipping process runs as smoothly as possible, but in case of delayed delivery, we do not offer refunds.

  • Production Time

    Since your product is custom designed and some parts need to be handmade, your order will usually take 3-9 business days to ship and shipping time will be affected during public holidays. If there are any additional questions, please email us at service@woogpet.com.